ZAHRA HUSSAIN BARAKAT
Document controller
Profile summary
A highly motivated and customer-focused professional with a strong background in customer service and airport operations. Equipped with a solid foundation in human resources principles, time management, and efficient communication. Skilled in providing exceptional service in high-pressure environments, with experience in team collaboration, problem-solving, and delivering results. Currently seeking to contribute my skills and knowledge to a dynamic and growth-oriented role.
Career highlights
Maintained Project Documentation: Managed and maintained project documentation ensuring accuracy, consistency, and compliance with company standards.
Provided Top-Tier Customer Service: Provided top-tier customer service, assisting passengers with check-ins, baggage claims, and general inquiries, ensuring a seamless travel experience.
Key skills
Professional experience
Managed and maintained project documentation ensuring accuracy, consistency, and compliance with company standards. Coordinated document flow between project teams, clients, and subcontractors to facilitate seamless communication. Implemented effective filing systems and tracking procedures to optimize document retrieval and version control. Supported project teams by preparing and distributing reports, drawings, and technical documents in a timely manner. Ensured confidentiality and security of sensitive documents in adherence to company policies.
Provide top-tier customer service, assisting passengers with check-ins, baggage claims, and general inquiries. Ensure a seamless travel experience by guiding passengers through airport procedures. Collaborate effectively with cross-functional teams to resolve issues swiftly, enhancing operational efficiency and customer satisfaction. Maintain a calm and professional demeanor in high-pressure situations, ensuring that all passengers are treated with respect and care.
Delivered exceptional customer service, addressing inquiries and resolving concerns in a timely and professional manner. Managed inventory levels and restocked merchandise to maintain store presentation and availability. Processed customer transactions, returns, and exchanges, ensuring smooth sales operations. Actively contributed to the development of store promotional strategies to enhance customer experience.